IDC today announced the results of a new survey revealing that mobile shopping "warriors" (hyper-connected individuals) and mobile shopping "warrior wannabies" (moderately connected individuals) will account for 28% or $127 billion of the $447 billion the National Retail Federation (NRF) predicts U.S. consumers will spend this holiday season.
Posts Tagged: e-commerce
The Chinese e-commerce company, Alibaba.com, has placed an order for NICE SmartCenter solutions for two of its VoIP contact centers.
The NICE solution is to provide Alibaba.com with a quality management solution for improving customer service agent performance, training effectiveness, and customer satisfaction.