According to a recent survey undertaken by the Customer Experience Foundation (CEF) on behalf of Empirix, 79 percent of consumers have experienced poor voice quality. The study asked 3,925 consumers about their experiences in dealing with contact centers.
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Empirix has expanded its flagship Hammer XMS technology to provide end-to-end network monitoring for mobile core architectures. For mobile operators transitioning to all IP LTE networks, and traditional wire line operators or MSOs that are adding mobile service offerings, Hammer XMS "helps lower the cost of deploying and maintaining multi-protocol network architectures and ensures a more consistent customer experience," as the company claims.
Empirix, a provider of VoIP monitoring solutions, announced that its products are now compliant with key contact center solutions from Avaya.
The Empirix Proactive Communications Assurance solution is now compliance-tested by Avaya for compatibility with Avaya AuraTM Communication Manager on Avaya S8700 servers with MCC1 Media Gateways and Avaya Proactive Contact with PG230RM.
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