Dissatisfaction with the UK’s top three digital TV providers is likely to make customers consider switching to freesat’s combination of HD programmes without subscription.
That is the conclusion of Steve Weller, communications expert at uSwitch.com, which carried out a customer satisfaction study on the UK’s top three digital TV providers – who hold 95% of the market.
Almost 9 out of 10 homes in the UK have now ‘gone digital’ and spend a total of £4.2 billion on receiving the service every year.
However, the independent price comparison and switching service found that more than 1 in 4 customers are not satisfied with their digital service.
Posts Tagged: hdtv
Samsung Electronics has come first in a customer loyalty survey in the US for both its HDTVs and DVD players.
The company was winner in the two categories in the Loyalty Engagement Index, a nationwide survey carried out by Brand Keys Customer.
It identifies brands that are best able to engage consumers by meeting or exceeding their expectations, which creates loyal customers.
The report forecasts which products consumers are most likely to purchase over the next 12 to 18 months.
Sony has signed an agreement with the US’s six largest cable companies to produce a TV that will receive digital signals without the need for a set-top box.
The Japanese electronics company will make an LCD set based on the Tru2way cable platform introduced in January at CES by Comcast.
Kyle McSlarrow, president of the National Cable & Telecommunications Association, said: “This is a landmark agreement which will provide a national, open and interactive platform resulting in more choices of services and products for consumers.”
Samsung’s home-theater, DVD and Blu-ray-player businesses will be merged with the TV section as part of moves to change the way it operates.
Samsung Electronics Co, the flagship company of South Korean conglomerate Samsung Group, said the re-organisation within the digital-media division was part of a wider re-structuring.
Blue Ray Technologies is planning to open multiple Blu-Ray disc production facilities across the U.S, starting with a facility near Hollywood to be close to the indie and major studios that have now all adopted Blu-ray.
The new facilities are designed to be capable of handling the next generation of movie and game discs, Blue-ray 2.0, which gives an interactive web dimension to the consumer, and offer up to “five layers of entertainment”, according to BRT founder Erick Hansen.
TV screens sized 32 inches or smaller and high-definition TV-viewing PC monitors are proving to be a popular option for many price-conscious consumers in emerging markets, such as China, India and Russia.
This goes against the forecasts of LCD screen-makers who had expected premium 40-inch sets to be the biggest sellers and spent heavily in a race to build larger factories suited for larger panels.
Research by Motorola shows that young adults have a huge influence on their parents’ buying decisions for HDTV sets and programming packages.
The “always-on” generation are hungry for more control over when and where they access rich content such as high-definition (HD) programming and cable TV, the study found.
The ability to time-shift with DVRs and have access to HD programming were both highly desirable features.
WealthTV, the luxury lifestyle and entertainment network, has signed a long-term extension of its transponder service agreement with Intelsat, Ltd., the world’s leading provider of commercial satellite services.
Under the terms of the agreement, Intelsat’s Galaxy 13 satellite will continue to deliver WealthTV’s digital and high definition feeds to US cable, telco, and direct broadcast satellite (DBS) providers across North America.
18 May 2008
Innovation and focusing on the customer is ensuring the US cable network leads the digital and high-definition revolution, according to the president and CEO of the National Cable & Telecommunications Association (NCTA).
Speaking on the eve of the 2008 Cable Show in New Orleans, Kyle McSlarrow said that in the space of a few years US viewers had gone from having just nine HD networks to more than 75 today.
“Our entire industry is leading the digital and high definition revolution,” he said.
DISH Network’s first-quarter net income rose 65% even though new subscriber growth of its satellite television service plunged on the languishing economy and stiffer competition.
In a Securities and Exchange Commission filing, the US company also cited satellite launch delays and problems within its operations as factors that dampened growth.
The results came as DISH, the US’s second-largest satellite television provider, said it was bolstering its HDTV service with an extra 22 national HD channels.
On making the announcement, the satcaster said the additions had boosted its total HD line-up to over 95 channels.
But almost immediately it moved to axe 10 of its 15 Voom High-definition programming package, taking the actual figure to around the mid-80s.