Empirix, a provider of VoIP monitoring solutions, announced that its products are now compliant with key contact center solutions from Avaya.
The Empirix Proactive Communications Assurance solution is now compliance-tested by Avaya for compatibility with Avaya AuraTM Communication Manager on Avaya S8700 servers with MCC1 Media Gateways and Avaya Proactive Contact with PG230RM.
The company says this solution gives organizations the ability to test their outbound contact center from end-to-end thus enabling companies to ensure performance, a high quality end-user experience and compliance with government regulations.
Empirix is a Platinum member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Platinum member of the program, Empirix is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Basking Ridge, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant.
Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs, the company says.
“Earning the Avaya compliance accreditation is important because it gives customers a cost effective, comprehensive approach to ensuring the performance of the Avaya solutions in their unique environments from end-to-end,” said Tim Moynihan, vice president, marketing for the enterprise business unit at Empirix.
“Combined with innovative products, such as Avaya Proactive Contact and Avaya Aura, Empirix Proactive Communications Assurance gives organizations confidence that their business-critical outbound infrastructures will deliver the most business value in the least amount of startup time,” he added.
According to Eric Rossman, vice president, developer relations and technical alliances, Avaya, the companies that are members Avaya’s DevConnectprogram are able to use Intelligent Communications to connect employees and customers to information from wherever they are, over whatever device they have available – “getting more out of their multivendor network and delivering new value to their bottom line.”
Widely acclaimed Empirix Hammer Test Engine, with more than 30 patents, is the acknowledged global standard for validating the quality of IP networks, systems and applications.
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