Proximity Communications, provider of ICT services and solutions, announced it has completed the implementation of an IP-ready telephony solution for Nottinghamshire Healthcare, an NHS mental health and learning disability service provider.
Deployed across 14 sites, the solution provides a single, resilient telephony platform, and incorporates a number of applications designed to reduce operational costs across the organisation, as well as improve productivity and collaboration within the workforce.
The contract, which also includes 24/7 maintenance services to support the provision of round-the-clock emergency care, is designed to support Nottinghamshire Healthcare’s long-term transition to a fully converged IP network.
Martin Harrison, telecoms project manager for Nottinghamshire Healthcare, explained that the company’s number one communications tool, telephony is essential for emergency scenarios and accessing medical expertise. “With many of our staff working in the field, we wanted our new system to help engender a greater sense of teamwork and collaboration,” he said.
“Staff can quickly identify who’s working where; maintenance is handled at a central location; and, with applications such as auto-attendant, call handling is automated, helping to reduce costs and improve service delivery,” he added.
Previously operating different telephony systems at each site, the newly networked platform is helping to reduce the complexity and cost of maintenance, and enhance patient care. As well as enabling staff to better share expertise, the central system is also helping the telecoms team to analyse and drive down the cost of lines and minutes across the organisation.
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